Trainee Engineer

Brennan IT

Full Time
Mumbai
Posted 2 years ago

Purpose of Role:

  • To provide customer service Inbound & outbound support to Brennan IT clients, engineers and staff. 
  • To coordinate, collaborate and escalate task within established timelines.
  • To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

General Requirements:

  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. 
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
  • Excellent oral and written communication skills. 
  • Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired. 
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. 
  • Ability to handle constantly changing flow of call flow; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. 
  • Creativity Ability to think around problems and come up with creative solutions is helpful. 
  • Ability to work with or without direct supervision.

Qualification: 

  • Full Time Graduates (Batch- 2017, 2018 & 2019): Only from recognized universities
  • Courses & Streams: MSC / BSC – IT OR Computer Science; B.E / B.Tech: Computer Science, IT OR MCA.

Prerequisites:

  • Clear concise written and verbal communication skills.
  • Willing to work in a 24*7 environment including rotational shifts.
  • Passion to learn, exceed and grow into a long term career.
  • Candidates who wants to pursue their career in Cloud Services – Vmware and Virtualization can apply

Job Features

Job CategorySoftware Jobs
EligibilityBSc, MCA, MVSc, BE/B.Tech
Desired SkillsBasic Knowledge of VMware and Virtualization, VMware’s Hypervisor, VMigration, Windows Server 2008/2016.VCP Certification
Last Date to Apply27 Apr 2019

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